​Service Terms and Conditions

Reservation Policy

We try our best to make our reservation process work in your favor but we do have a few rules. When you reserve your trip we commit guides and our very important staff of the company (Porters) who load and  carry our equipment the day before to make sure you’ll have the best possible activities in Africa. We also turn away other customers who may want to do at the time you chose. In return we ask a few things from you:

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Solo Travellers, Please Enquire trip Availabilty before booking

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Reconfirmations
All clients must be advised that they are to re‐confirm their bookings with Shockwave Adventures Office on the day  before or their arrival day. Our offices are open from 08.00 hrs to 17h00 every day, including public holidays. (Tel: +263 83 2843001 / 2 or Cell +263 772 814 545)

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Travel Insurance
Clients are required to have personal travel insurance on our trips. This insurance should include cover in respect of, but not limited to, the following eventualities:

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Compulsory Cover must include:
• Emergency evacuation expenses
• Medical expenses
• Repatriation expenses

Recommended Insurance:
• Cancellation or curtailment of trip
• Damage/theft/loss of personal luggage, money and goods

Insurance & Medical Air Rescue Service

All guests are covered by Medical Air Rescue Team (ACE)

The company and its agents, act only as agents of the company or persons making the safari in all matters relating to accommodation, touring and transport whether by road, raft, canoe, high wire or by any other means. The company shall not be liable for death, injury, delay, loss or damage arising from any cause and in any manner whatsoever.
Liability to passengers carried in any vehicle, or vessel owned by the companies governed by the laws of the country in which such safaris take place, and all claims are subject to the jurisdiction of the courts of the country in which the cause of action arises.
The company or its sub‐contractors reserves the right to refuse to accept, or retain any persons on a tour or safari, at any time should such a person’s physical or mental health and condition impede the operation of the safari or the welfare and the enjoyment of other tour passengers. Equitable refunds in such cases may be made.

Cancellation Fees
· Cancellation more than 60 days before date of travel – no charge
· Cancellation between 30 and 60 days before date of travel – 20% cancellation fees
· Cancellation between 30 days before date of travel – 50% cancellation fees
· Cancellation within 7 days before date of travel – 80% cancellation fees
· Cancellation within 24 hours or No Show – 100% cancellation fees
***Full pre-payment of the accommodation amount is required in order to secure your booking***
***Check-in is from 14h00 and Check-out is by 10h00***

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Rafting Policies

There is no age limit.

Our guides will pay special attention to the younger guests as long as they can swim and fit in our USA made Class V Youth Life Jackets. All age requirements are variable with water levels and conditions, which can only be determined the day before the trip. We do also offer a Class I-II trips for little ones as young as 5 years old, this is below rapid number 18 to rapid number 23. Parents may do all big rapids and our staff will help and bring kids to join the rest for the last 5 or so kilometers.
 

Weight and height restrictions

There are no weight or height restrictions. However, everyone must be able to fit into a class V PFD (life vest). If you’re worried give us a call.

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Other restrictions

We can’t allow anyone to raft pregnant.
If you or someone in your group has health issues consult a physician and let Shockwave Adventures know in advance

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Waivers

Everyone who participate in any tour or rafts down the Zambezi River must sign a liability waiver. If anyone in your group is under the age of 18 the waiver must be signed by a parent or guardian.

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Alcohol and Drugs

The consumption of alcohol or illegal drugs before or during your Zambezi River rafting trip is prohibited.

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Dangerous behavior

Please listen to and obey your guide. Our guides are extremely well trained. They want you to have great fun but they also want everyone to be safe. Our guides reserves the right to remove any individual from any activity or white water rafting trip if their behavior in any way interferes with safety.

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